Frequently Asked Questions
Everything you need to know about shopping with OldTribes.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best result.
Where does OldTribes source its materials?
We are committed to quality and sustainability. Our fabrics are ethically sourced from premium mills that prioritize organic cotton, recycled fibers, and durable textiles.
Can I track my shipment in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.